Some features are not available on some plans. We provide monthly or annual (with 10% discount against monthly price) payments. Is there a contract with quarterly payments?
ZENDESK PRICING STARTER TRIAL
A few days before your trial ends you will have been notified about this by email. You can not see it in the Round Robin interface. How can I see the expiration date of my trial? If this occurs for several consecutive months or is one-time significantly excess we'll suggest you optimize the app usage or upgrade your plan. If it is a one-time insignificantly excess we'll pretend that nothing happened. The more tickets in view the more API call to retrieve. You can exclude already assigned and closed tickets from the view. Usually, it allows dramatically decrease the number of Zendesk API calls. To optimize Zendesk API usage you can decrease the number of views (merge several into one) or increase time intervals.Īdditionally, Zendesk API returns tickets from view page by page. The number of Zendesk API call depends on the number of views you processed and the run time intervals. It receives tickets from the specified views then assigns them to agents at the given time intervals. Round Robin works with your Zendesk via Zendesk API. What is the Zendesk API calls and how can I affect to its number? The total cost will be $69/mo regardless of the number of your agents.Īll limits are described in the article Limitations
ZENDESK PRICING STARTER PLUS
The total cost does not depend on the number of agents we provide the unlimited number of agents for all paid plans. For example: Let's you want to use PLUS plan functionality. Is the total cost depends on the number of agents? If you a using one Zendesk subdomain you can configure multiple queues (one for each view) in a single Round Robin project. But multiple projects are needed only if you are using Round Robin with multiple Zendesk subdomains. Is each Round Robin project need to be paid separately? So you can evaluate all the benefits of the app and make sure whether it is suitable for your workflow. If you need to be compliant with EU GDPR, HIPPA or other personal data protection regulations this enables you not to share your customer's personal data with Round Robin.Īfter registration, we offer a 30-day trial period with the Enterprise plan automatically. The ability for your agents to manage their availability themselves.Ability to manage agents' availability by work schedules.Ability to determine alternate (or back-up) agents.
ZENDESK PRICING STARTER FREE
Round Robin provides four subscription plans (including the free one). Is Round Robin free if I already have Zendesk subscription?
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